Refund policy
We want you to feel confident trying Nocturnol. That’s why we offer a 30-Day Satisfaction Guarantee.
30-Day Satisfaction Guarantee
Try Nocturnol for 30 nights. If it’s not the right fit, contact us within 30 days of delivery and we’ll help with a refund or return request.
To start a request, email support@nocturnol.com with your order number and the email address used at checkout.
Opened Products
Yes, opened bottles are eligible for our 30-Day Satisfaction Guarantee.
We understand that Nocturnol is a dietary supplement and you may need to open and try it to know whether it’s the right fit for your nighttime routine.
Refund Eligibility
To be eligible for a refund review:
• You must contact us within 30 days of delivery.
• The order must have been purchased directly from Nocturnol.com.
• You must provide your order number or the email address used at checkout.
• The guarantee applies to first-time purchases unless otherwise approved by our support team.
• We reserve the right to limit or deny refunds if there is evidence of fraud, abuse, repeated refund requests, or misuse of the guarantee.
Do I Need To Return The Bottle?
In many cases, we may not require you to return an opened bottle. If a return is needed, our support team will give you instructions.
Please do not send items back without contacting us first.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@nocturnol.com.
Please include your order number and clear photos of the item and packaging so we can help quickly.
Lost or Missing Orders
If your tracking shows delivered but you did not receive your order, contact us at support@nocturnol.com so we can review the issue.
If your order appears lost in transit, we’ll help investigate and work toward a resolution.
Original Shipping Charges
Original shipping charges may not be refundable unless the issue was caused by an error on our end, such as a damaged, defective, incorrect, or undelivered order.
Refund Timing
If your refund is approved, it will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible at support@nocturnol.com.
Once an order has been processed or shipped, we may not be able to cancel or modify it.
Before Filing a Dispute
If something is wrong with your order, please contact us first at support@nocturnol.com. We’re here to help and will do our best to resolve the issue quickly.
Contact
For refund, return, or order help, email: